Return Policy

At craftedtyshopeu, we are committed to your satisfaction with our gift wrapping services. This Return Policy outlines our policies regarding service satisfaction, modifications, and refunds.

Our Satisfaction Guarantee

We take pride in delivering high-quality gift wrapping services. If you are not completely satisfied with our work, please let us know immediately so we can make it right. Your satisfaction is our priority.

Service Modifications

Before Completion

If you wish to modify your service order before we begin wrapping your gift, please contact us as soon as possible. We will accommodate changes whenever feasible, subject to material availability and scheduling.

After Completion

Once your gift has been wrapped and you have inspected the work, modifications may be limited. However, if you identify an issue with the wrapping quality or execution, we will work with you to resolve it promptly.

Quality Issues

If you believe there is a quality issue with our wrapping service, please notify us within 24 hours of receiving your wrapped gift. Quality issues may include:

• Damaged or torn wrapping paper
• Incorrect materials or colors used
• Poor workmanship or presentation
• Wrapping that does not match your specifications

We will inspect the issue and offer one of the following solutions:

• Re-wrapping the gift at no additional charge
• Partial refund if re-wrapping is not possible
• Full refund in cases of significant quality failures

Cancellations

Customer-Initiated Cancellations

You may cancel your service order under the following conditions:

• Before service begins: Full refund minus any non-refundable deposit
• After service begins but before completion: Partial refund for materials and time already invested
• After completion: No refund available unless there is a quality issue

Company-Initiated Cancellations

We reserve the right to cancel orders in the following circumstances:

• Material unavailability
• Inability to meet requested specifications
• Scheduling conflicts beyond our control

If we cancel your order, you will receive a full refund of any payments made.

Refund Process

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method
• Processing time is typically 5-10 business days
• You will receive email confirmation once the refund is processed
• Bank processing times may vary depending on your financial institution

Non-Refundable Items

The following are not eligible for refunds:

• Completed services where no quality issues are identified
• Custom or special-order materials purchased specifically for your project
• Membership fees except as required by law or our membership terms
• Express or rush service fees once service has been expedited
• Services performed according to your specifications that you later decide to change

Damaged Items

If your gift or its wrapping is damaged after leaving our care:

• Document the damage with photographs
• Contact us within 24 hours
• We will assess whether the damage occurred during our handling or afterward
• If damage occurred during our service, we will re-wrap at no charge or provide a refund

Special Circumstances

Events and Bulk Orders

For large orders or event-related services, special terms may apply. These will be outlined in your service agreement or invoice. Please review all documentation carefully.

Corporate Accounts

Corporate clients may have customized return and refund policies as specified in their service contracts. Please refer to your agreement or contact your account representative.

How to Request Service Resolution

If you have concerns about your service or wish to request a refund:

1. Contact us as soon as possible at +1 704 577 4663 or info@craftedtyshopeu.world
2. Provide your order number and details of the issue
3. Include photographs if applicable
4. Allow us 24-48 hours to review and respond to your request
5. We will work with you to find a satisfactory resolution

Disputes

If you are not satisfied with our resolution of your concern, you may escalate the matter to management. We are committed to fair treatment and will work diligently to resolve any disputes amicably.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on our website with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Return Policy or to request service resolution:

craftedtyshopeu
5835 Prosperity Crossing Dr, Unit 108
Charlotte, NC 28269
United States
Phone: +1 704 577 4663
Email: info@craftedtyshopeu.world
Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM