Frequently Asked Questions

Find answers to common questions about our gift wrapping services, pricing, and process.

General Questions

What types of items can you wrap?

We can wrap virtually any gift, regardless of size or shape. From small jewelry boxes and books to large furniture items and oddly shaped presents, our skilled team has experience wrapping it all. We use specialized techniques for challenging shapes and sizes to ensure every gift looks beautiful.

How long does the wrapping process take?

Standard wrapping typically takes 24-48 hours from drop-off. Our express service can complete most items within 4-6 hours for an additional fee. During holiday seasons, we recommend booking in advance to ensure availability. Members enjoy priority service with faster turnaround times.

Do you offer same-day service?

Yes, same-day service is available with our express option, subject to availability. We recommend calling ahead to confirm capacity, especially during busy periods. Members receive guaranteed express service as part of their benefits.

Can I choose my own wrapping paper and ribbons?

Absolutely! We have an extensive selection of papers, ribbons, and embellishments for you to choose from. You can browse our collection in-store or online. If you have specific materials you'd like us to use, we're happy to work with what you provide for a custom look.

Do you provide eco-friendly wrapping options?

Yes, we're committed to sustainability. Our eco-friendly collection includes recycled papers, biodegradable ribbons, plant-based inks, reusable fabric wraps, and natural decorative elements like dried flowers and twine. These options look beautiful while being kind to the environment.

Pricing & Payments

How much does gift wrapping cost?

Our pricing starts at $12.99 for the Essential Elegance package, $24.99 for the Artisan Signature package, and $45.99 for the Luxe Masterpiece package. Final pricing depends on the size of the item and any special requirements. Custom or unusually large items may be quoted individually.

What payment methods do you accept?

We accept all major credit cards, debit cards, cash, and digital payment methods including Apple Pay and Google Pay. For corporate accounts and bulk orders, we also offer invoicing options with net 30 terms.

Do you offer discounts for bulk orders?

Yes, we offer special pricing for orders of 20 or more items. Corporate clients and event planners receive customized quotes based on their specific needs. Contact us to discuss your bulk order requirements and receive a personalized quote.

Are membership fees worth it?

If you need gift wrapping services throughout the year for birthdays, holidays, and special occasions, membership offers significant savings. The discounts, free wraps, and priority service typically pay for themselves after just a few uses, especially during busy seasons.

Custom & Special Requests

Can you create custom branded wrapping for corporate gifts?

Yes, we specialize in corporate gift wrapping with custom branding options. We can incorporate your company colors, logo, and messaging into the wrapping design. This service is perfect for client gifts, employee appreciation, and corporate events.

Do you handle wedding and event gift wrapping?

Absolutely! We offer specialized wrapping services for weddings, baby showers, and other special events. We can create coordinated looks for multiple gifts, match wedding colors, and provide on-site wrapping at your venue if needed.

Can you add personalized gift tags or cards?

Yes, we create beautiful personalized gift tags with your message. You can provide the text, and we'll design a tag that complements your wrapping. For an additional fee, we can also source and attach specialty greeting cards.

What if I need help choosing a wrapping style?

Our team is here to help! We'll ask about the occasion, recipient preferences, and your vision, then recommend paper and ribbon combinations that will create the perfect presentation. We can show you samples and previous work for inspiration.

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is always happy to help. Reach out to us via phone, email, or visit our location in Charlotte.

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